1. Controller
Yu Cao, trading as Haus of Twelve, Room 601, Tower A, Galaxy SOHO, Dongcheng District, Beijing 100010, China, is responsible for the processing described below. Privacy contact: hausoftwelve@gmail.com.
2. Data we collect
- Account and contact data, such as name, email address and account identifier.
- Order data, such as product, amount, currency, payment status and transaction identifier.
- CZPI input data, such as name or alias, birth date, birth hour, birthplace, longitude, time zone and the selected calculation convention.
- Generated chart, report and credit data linked to the account.
- Support, privacy, security and technical records.
Haus of Twelve does not receive or store full payment card details or payment-account credentials.
3. Payment and merchant of record
Waffo.com Limited acts as merchant of record for purchases and processes payment details, authentication, fraud checks, tax, invoicing, refunds and chargeback information under its own Privacy Policy. Haus of Twelve receives the order and customer information needed to match the purchase to an account, deliver the digital product and provide support.
4. How we use data
- Create and secure customer accounts.
- Calculate requested charts and deliver digital products.
- Match purchases to credits or report passes.
- Process support, refunds, disputes and fraud prevention.
- Maintain required accounting, tax and legal records.
- Protect, troubleshoot and improve the service.
- Send marketing email only where valid consent has been given.
5. Legal bases
Depending on the context, processing is necessary to perform the contract, comply with legal obligations, protect legitimate interests such as security and service improvement, or act on consent. Consent can be withdrawn prospectively.
6. Service providers
We use service providers for cloud hosting and security, database and application infrastructure, customer accounts and email, payment and merchant-of-record services, and approved content-generation infrastructure. Providers receive only the data necessary for their role and are subject to their applicable contractual and legal safeguards.
We minimise AI processing. Raw names, exact birth locations, longitude, time zone and support text are not sent to external language-model providers. A calculated chart structure may be used to assemble the requested interpretation from controlled content.
7. International transfers
Haus of Twelve is established in China. Authorised support may be performed from China. Cloud, payment and infrastructure providers may process data in other countries under their applicable data-processing and transfer terms. We use contractual and organisational safeguards appropriate to the service.
8. Retention
We retain account, order, entitlement and report data for as long as the account or service requires it and for the period needed to meet legal, accounting, dispute and security obligations. Data no longer required is deleted or anonymised. Some records may be retained where the law requires it or to establish or defend legal claims.
9. Your rights
Subject to applicable law, you may request access, correction, portability, erasure, restriction, objection, or withdrawal of consent. Some rights are limited by legal retention obligations or the rights of others. Send requests to hausoftwelve@gmail.com. Identity verification may be required.
You also have the right to complain to a competent data-protection authority.
10. Cookies and security
Essential technologies support account login, checkout, security and preferences. Optional analytics are used only where consent is required and granted. We use technical and organisational measures designed to protect personal data, but no internet service can guarantee absolute security.
11. Contact
Haus of Twelve privacy contact: hausoftwelve@gmail.com.