1. One-time digital products
Haus of Twelve sells one-time digital products. There are no subscriptions, automatic renewals or recurring charges.
- CZPI Deep Report provides one report pass for one personalised report.
- Answer of Today provides ten reading credits.
2. When digital content is considered used
An Answer credit is used when its reading is revealed. A CZPI report pass is used when report generation begins. A completed CZPI report is treated as supplied when it is generated or made available in the customer account.
3. Unused purchases
Within 14 days of purchase, you may contact support to request a refund where the entire purchased item remains unused and no personalised CZPI report has been generated. Approved refunds are processed by Waffo to the original payment method.
Once any part of a credit pack or report purchase has been used, the order is not eligible for a refund except where mandatory law requires otherwise or where a technical failure prevented delivery.
4. Technical failures
If a technical problem prevents access to a purchased item, contact support with the order number and account email. We may retry the operation, restore the entitlement or approve a refund where a remedy cannot be provided.
5. Mandatory consumer rights
Nothing in this policy excludes rights that cannot lawfully be excluded. EU and UK consumers may have withdrawal rights that end when immediately supplied digital content has been fully delivered, provided the required request and acknowledgement were given before supply.
6. How to request a refund
Email hausoftwelve@gmail.com with:
- your name;
- the order number;
- the order date;
- the email used at checkout; and
- the product and issue concerned.
We aim to respond within three business days.
7. Waffo as merchant of record
Waffo.com Limited is the merchant of record for purchases. It processes approved refunds, applicable tax adjustments and chargeback handling under its own Buyer Terms and Privacy Policy. A refund cannot be issued more than once and previously refunded or charged-back purchases are not eligible again.