1. Who we are
Haus of Twelve is operated by Yu Cao, an individual trader established in China at Room 601, Tower A, Galaxy SOHO, Dongcheng District, Beijing 100010, China. Contact: hausoftwelve@gmail.com.
2. Scope and eligibility
These Terms apply to the Haus of Twelve website, account, CZPI Deep Report and Answer of Today digital products. The services are intended for adults aged 18 or older who can enter into a binding contract.
You are responsible for the accuracy of information you provide and for keeping your account secure. Do not submit another person's birth data without authority.
3. Digital products
CZPI Deep Report
A personalised English-language interpretation based on a deterministic Four Pillars and Five Elements calculation. One purchase provides one report pass and one complete digital report in the matching Haus of Twelve account.
Answer of Today
A digital collection of short reflective readings based on the 64 I Ching hexagrams. One purchase provides ten reading credits. A credit is used when a reading is revealed.
Products are delivered as digital content only. No physical item will be shipped and no live human consultation is included.
4. Nature of the content
The content supports cultural learning, reflection and self-understanding. It does not guarantee future events, outcomes or accuracy and is not medical, health, legal, financial, investment or mental-health advice. You remain responsible for your decisions and should consult a qualified professional where appropriate.
5. Orders, pricing and merchant of record
Prices are displayed before payment in euros. CZPI Deep Report is €9.99 and Answer of Today is €1.99. Both products are one-time purchases with no subscription or recurring charge.
Purchases are completed through Waffo. Waffo.com Limited acts as the merchant of record, including payment collection, invoicing, applicable sales tax, refunds and chargeback handling. Waffo's Buyer Terms and Privacy Policy also apply to the checkout.
An order is accepted when Waffo confirms successful payment. We may refuse or cancel an order where pricing or product information is materially incorrect, payment is disputed, fraud is suspected, or a lawful service cannot be provided.
6. Digital delivery
Entitlements are linked to the Haus of Twelve account matched to the checkout email. If the checkout email differs from the account email, delivery may be delayed while ownership is verified.
Purchased credits and report passes currently have no expiry date. Completed reports remain available through the account while it remains active.
7. Right of withdrawal and immediate supply
Where EU or UK consumer law provides a right of withdrawal for digital content, you request immediate access at checkout and acknowledge that the right ends once supply begins. An Answer credit is supplied when its reading is revealed. A CZPI report is supplied when report generation begins or the report is made available, whichever occurs first.
Nothing in these Terms removes rights that cannot lawfully be excluded. Withdrawal and refund requests may be sent to hausoftwelve@gmail.com.
8. Refunds and technical failures
The Refunds and Cancellation Policy forms part of these Terms. Waffo processes approved refunds as merchant of record.
If a technical failure prevents a purchased digital item from being used, contact support. We may retry the operation, restore the entitlement or approve a refund where appropriate.
9. Acceptable use
- Do not use the services unlawfully, abusively or fraudulently.
- Do not bypass payment, account, rate or entitlement controls.
- Do not scrape, copy, resell or commercially republish the content.
- Do not use automated systems to create accounts or generate content in bulk.
- Do not present a reading as medical, legal or financial advice.
10. Intellectual property
The website, brand identity, software, calculation logic and edited content are owned by or licensed to Haus of Twelve. You receive a personal, non-transferable right to use purchased content for private, non-commercial reflection.
11. Breach and termination
Where reasonably necessary and permitted by law, we may warn the customer, suspend or terminate an account, cancel an unfulfilled order, remove prohibited content, or restrict access to the service if the customer materially breaches these Terms. Examples include unlawful or fraudulent use, bypassing payment or entitlement controls, bulk scraping, resale or commercial republication of content, abuse of other users or systems, or presenting a reading as regulated medical, legal or financial advice.
Except where urgent action is required for security, fraud prevention, legal compliance or prevention of harm, we will make reasonable efforts to notify the customer of the reason for the action and provide a way to request review by emailing hausoftwelve@gmail.com. Termination does not remove rights that accrued before termination or rights that cannot lawfully be excluded.
12. Liability
To the extent permitted by law, Haus of Twelve is not liable for indirect or consequential loss arising from reliance on reflective content. We do not exclude liability that cannot lawfully be excluded, including mandatory consumer rights.
13. Contact
Customer support, order questions, refunds and legal notices: hausoftwelve@gmail.com. We aim to respond within three business days.